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Quality & Compliance

Client Satisfaction

Client Satisfaction
Our company believes in client satisfaction.Our products are high quality products.We deal in boutiques,retails or even we provide online products as well. Customer satisfaction is our first priorty. But we need corporation from customer as well.

We stitch on customer requirement as well.

Quality Assurance

  • The items we list, purchase, stock, ship are 100% original branded products.
  • We have in-house quality check team to carefully inspect, evaluate, screen, inspect and scrutinize each and every product before its cleared for shipping.
  • Items that do not pass our Quality Check will not be shipped, instead it will be sent back to the manufacturer.
  • Our primary target customers are resellers, retailers and shop owners. We do not support or encourage purchase for personal use, mainly because the end user might not be familiar with the product type, fabric info & quality of products & good will of brand. In case you need us to comment on the quality of the item, send us an email to info@saffora.com prior to purchase.
  • We will wait for the manufacturer to replace the item for 3 days; else we will refund the item to the customer’s account.
  • We will ship the existing package to the customer address if the customer fails to respond to our defect/damage related email update
  • The items gone for replacement will be shipped separately to customer's shipment address. This cannot be shipped to any other address
  • Based on the weight of the replaced item - the company will decide on who will bear the shipping charges. Normally light weight packages i.e. less than 3kg will be borne by us. Above that has to be borne by the customer.
  • If the customer asks us to hold the shipment till the entire package is replaced - we can do that on instruction.
  • The quality is as per the brand promise only. The customers are advised to compare the brand, its reputation, its prior releases and its market demand before measuring the quality standards.
  • Quality is also dependant on the price of the product. Higher the price, the quality of the product goes up.
  • Quality is also dependant on the fabric, work and nature of the product. For eg a cotton product and georgette fabric has different checkpoints to be considered before assessing quality.

 


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Saffora Fashion
Sonika Mishra (CEO)
1100, Shiva Nivas, 2nd Floor, 4th Main, 4th Cross, D Block, Aecs Layout , Kundalahalli,
Bengaluru - 560037, Karnataka, India
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